Consent and Terms

Welcome to Wave Booking. By using our booking service, you agree to these terms and conditions which govern your use of our platform. We reserve the right to modify these terms at any time, with changes becoming effective upon posting. Your continued use of our service constitutes acceptance of any changes. We provide a venue booking platform that connects customers with venues, offering both direct bookings and booking requests. All bookings are subject to venue availability, capacity restrictions, and specific venue policies. We are not responsible for any loss, damage, or inconvenience arising from venue-specific issues, cancellations, or modifications. Venues may have their own policies regarding cancellations, modifications, and special requirements. We recommend reviewing venue-specific terms before booking. For venues requiring payment, all transactions are processed securely, and refund policies are subject to individual venue terms. We reserve the right to refuse service, terminate accounts, or cancel bookings at our discretion, particularly in cases of abuse or violation of these terms.

At Wave Booking, we are committed to protecting your privacy and handling your personal data in accordance with the General Data Protection Regulation (GDPR). We collect and process your personal data (including name, email, phone number, and booking history) for the following purposes: managing your bookings and booking requests, processing payments, sending booking confirmations and updates, providing customer support, and improving our services. Your data is stored securely using industry-standard encryption and security measures. We never share your personal data with third parties without your explicit consent, except where required by law or necessary to fulfill your booking (e.g., sharing booking details with the venue). We retain your data only for as long as necessary to provide our services and comply with legal obligations. You have the right to access, correct, or delete your personal data at any time through your account settings or by contacting our support team. You can also withdraw your consent for specific data processing activities without affecting the legality of processing based on consent before its withdrawal. For venues with specific data processing requirements, additional consent may be requested during the booking process.

We would like to keep you informed about special offers, events, and updates from our venues to enhance your booking experience. Our marketing communications may include: exclusive venue promotions and discounts, seasonal special offers, new venue announcements, customer feedback opportunities, and personalized booking recommendations. We use your booking history and preferences to tailor these communications to your interests. You can opt out of these communications at any time through your account settings or by clicking the unsubscribe link in any marketing email. We will only send you marketing communications if you have explicitly consented to receive them. Your preferences can be updated at any time, and you can choose to receive different types of communications (e.g., only venue announcements but not promotions). We respect your communication preferences and will not share your contact information with venues for marketing purposes without your explicit consent. For venues that you have booked with, we may share your contact information for essential booking-related communications, regardless of your marketing preferences.